FILMHOUSE CLUB TERMS AND CONDITIONS

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  • MEMBERSHIP AND GENERAL TERMS/CONDITIONS
  • BENEFITS
  • MANUAL ADJUSTMENTS
  • REFUNDS
  • FILMHOUSE CLUB MEMBERSHIP
  • FILMHOUSE SIGNATURE CLUB MEMBERSHIP
  • MEMBERSHIP TERMS
  • DISCLAIMERS; LIMITATION OF LIABILITY
  • GOVERNING LAW
  • BINDING ARBITRATION
  • ACKNOWLEDGMENT
  • CHANGES TO THIS AGREEMENT
  • 1. TERMS AND CONDITIONS

    Members of the Program agree to these terms and conditions (Agreement), as published and subject to periodic update at filmhouseng.com/FilmHouseClub. This Agreement replaces all previously published information, and Members have the responsibility to check for any updates. If this Agreement is updated, any changes will apply to all Members, including Members enrolled before FilmHouse Cinemas posts the updated text, except as may be prohibited by law. FilmHouse Cinemas may change this Agreement, in whole or in part, at any time without notice, even though changes may affect rewards and benefits earned before such changes.

    By enrolling in the Program, Members agree to receive advertising, marketing materials and other Program communications, unless expressly disallowed as a profile preference. Members will be asked to provide an email address, name, and preferred theatre in order to receive benefits and reward notifications. We expect Members to submit and maintain accurate and current user information in connection with their Memberships. Members can change their account information by (i) updating Member profile data through an authenticated FilmHouse Club account, (ii) requesting an update from a Filmhouse team member of any participating FilmHouse Cinema or (iii) calling the participating cinemas. We cannot assume any, and disclaim all, liability for correspondence, mail or e-mail that is lost, delayed or misdirected.

    Membership is valid at participating FilmHouse Cinema locations. Membership is open to residents of Nigeria who are 13 years of age or older. If a Member is between 13 and the age of majority in his/her state or jurisdiction, the Member, by enrolling in the Program, acknowledges that he/she has obtained permission to do so from a parent or legal guardian. FilmHouse Cinemas does not knowingly collect information about individuals under 13 years of age. If you are a parent or guardian or other person and become aware of information collected from an individual under 13 years of age, please contact FilmHouse Cinemas immediately.

    Membership accounts, benefits, special offers, and rewards (i) are nontransferable, except to a new membership account for the same member in the case of a lost or stolen account number, (ii) have no cash value and are not gift cards or gift certificates, (iii) may not be offered for resale, and (iv) are not redeemable for cash under any circumstance. Accumulated rewards and special offers do not constitute property of the Member, nor are accumulated rewards and special offers transferable by the Member upon death, as part of a domestic relations matter or otherwise. Rewards, special offers, tier cost, and other benefits of the Program may be taxable to the Member where required by law. Rewards may not be used toward the purchase of FilmHouse Cinema gift cards.

    Entities or persons using the Program for profit are not eligible to become or remain Members or to accumulate rewards. Membership is intended for individual use only, and is not available to organizations, legal entities or groups such as, but not limited to businesses, churches, daycare, non-profits, etc. Abuse of the Program, including failure to follow this Agreement, may result in cancellation of the Member’s Account, future disqualification from participation and forfeiture of all rewards and special offers accrued, in addition to other remedies available to us under applicable law. In connection with the enforcement of any provision of this Agreement governing the Program, FilmHouse Cinemas reserves the right to take appropriate legal action as it deems necessary and will be entitled to recover damages, attorneys’ fees and court costs as allowed by applicable law.

    Members have the right to cancel their Membership at any time. If a Filmhouse Signature Club Member cancels his/her Membership, such Member may elect to move to the Filmhouse Club tier or be removed from the Program in its entirety.

    Members have a right to cancel by: Presenting their Filmhouse Club account number at Guest Service information desk of participating Filmhouse Cinema location. Filmhouse Cinemas reserves the right to terminate a Membership, including any associated accounts, without notice, for any reason in our sole discretion, including, without limitation, abusive, vulgar, or offensive behaviour by the Filmhouse club member, or any member of the Club member’s party, towards any Filmhouse Cinema employee or other guest of Filmhouse Cinemas, and our belief that continued use of such Membership would violate any provision of this Agreement or applicable law, or would otherwise be harmful to our interests. In the event of any such termination by Filmhouse Cinemas existing rewards will be valid until stated expiration date, unless earned rewards were a result of fraudulent behaviour. Rewards and special discounts earned as a result of fraudulent behaviour will be forfeited. Examples of fraudulent behaviour that may result in Membership cancellation include, but are not limited to making purchases either online, through Filmhouse or third party vendors, or at the cinema and then refunding in an attempt to inflate spending or transactions on a Member’s account and posting Member directed promotional offers or coupons, or an account number on websites or reproducing for use by third parties or public websites. We may terminate or alter any or all of the benefits available under the Program at any time with or without notice. In the event of our termination of the Program, at our election we may maintain Membership benefits until expiration of special offers.

    Filmhouse Club memberships may be closed and/or rewards reverted due to technical and or operational issues that may arise. This would include but is not limited to any type of electronic malfunctions or human error on behalf of Filmhouse Cinemas Associates. Filmhouse Cinemas will, to the best of its ability, attempt to rectify any accounts that were closed due to any of these reasons and reapply any outstanding rewards or points existing at the time the issue arose. Members may be provided with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of the Member website at Filmhouseng.com. Each Member has the responsibility for the use of his/her own password and username to gain access to the Filmhouse Club website page We will have no responsibility for Member’s inability to access such restricted portions of such website if Member has lost or forgotten username, password or other necessary code. Members can request a password reset be emailed to them at Filmhouseng.com/Browsing/Loyalty/Clubs/1 From time to time, Members may be eligible for sweepstakes, contests or other promotions. Participation in such events shall be subject to the terms, conditions and rules published at the time of such event and applicable laws.

    Privacy Policy: The information provided by the Member is subject to and will be handled according to the Filmhouse Cinemas Privacy Policy, available at Filmhouseng.com.

    2. BENEFITS

    The Program entitles Members to the following rewards, special offers, and other Membership benefits.

    Ineligible Purchases. The following purchases or products are NOT eligible toward earning points or redemption of rewards:

    Filmhouse pre-paid discount, bulk or exchange tickets, Show Snack Coupons, passes or free admissions of any sort, subscriptions (including Movie Pass) or other discounted or bulk purchase items, either at the time of purchase OR time of redemption.

    In conjunction with the use of a FREE box office or concession offer/pass.

    Initial purchase of gift cards; gift cards are eligible toward earning rewards upon REDEMPTION at Filmhouse Cinema locations but NOT upon initial purchase.

    Tips given to Filmhouse Cinema employees.

    Auditorium, foyer or screen rental fees.

    Tickets or concessions purchased for a group or an organization via auditorium/foyer/screen buyout or otherwise.

    Ticket purchases that are refunded

    Purchases made at third party websites

    Purchases made at a sublet space within a Filmhouse Cinema

    Sales tax

    Charitable donations or charitable products sold at Filmhouse Cinema locations.

    Rewards have no cash value. All earned rewards are valid for 12 months except otherwise stated in this document from date of issuance at which time they will expire. A Member may redeem his/her earned and unexpired rewards online at Filmhouseng.com and at participating Filmhouse Cinema locations.

    Birthday Gift:If a Member provided a date of birth, a “birthday gift” will be automatically loaded onto the account during the birthday month that is entered into the Member’s profile. Filmhouse Club members will receive a movie ticket/pass and Filmhouse Signature club members will receive two free movie tickets/passes. Offer is valid for 3 months from the date of issuance at which time it will expire. The birthday gift will be redeemed automatically on purchase of tickets online or at participating Filmhouse Cinema locations by presenting the Filmhouse Club card/account.

    Monday and Tuesday Ticket Savings: Filmhouse Club members will receive discounted Monday and Tuesday admission purchases at participating Cinemas. Filmhouse Signature Club members will receive 30% off ticket pricing at participating cinemas all day long on Mondays and Tuesdays. Filmhouse Club members will receive up to 25% off ticket pricing at participating cinemas all day long on Mondays and Tuesdays. Member Pricing Mondays and Tuesdays discounted tickets are available for purchase at box office and website, on a first come, first served basis. Only valid at participating locations; certain exclusions apply (Tuesday openings, Fathom events, FLS/Blockbuster movie and other special engagements are excluded). Total discount may vary by location. Premium format charges and exclusions may apply. Group purchases and group discounts do not apply.

    Other Benefits: From time to time, Filmhouse Cinemas, at its discretion, may offer additional benefits and events to its Club Members. For example,

    At any given time Filmhouse Cinemas may sponsor sweepstakes. Each sweepstakes will have its own set of terms and conditions; Filmhouse employees and family members are not eligible to win. Depending on the sweepstakes, Filmhouse Club members may receive automatic entry with each use of their account number.

    At any given time Filmhouse Cinemas may host a special Filmhouse Club Member’s only movie screening at select Cinemas. In order to take part when a screening becomes available, Members must be opted in to receive email notifications. If selected to participate, Members will be notified of these screenings via email. Members are required to confirm attendance within a stated period, to be indicated in the email. Failure to confirm within this period gives Filmhouse Cinemas will have the right to withdraw invitation and provide to another Club member.

    At any given time Filmhouse Cinemas may provide Filmhouse Club Members with limited time offers on movie tickets and concession products. These offers will have its own set of terms and conditions and will not be eligible to be combined with other promotional offers or Filmhouse Club benefits (i.e. discounts and upgrades etc.).

    Filmhouse Club Account Number/Member Card; Expiration. To be eligible for membership benefits, your account number/Club Card must be.

    Presented when purchasing tickets at the box office, Entered when prompted at our in tills, (iii) entered into the appropriate area of Filmhouseng.com/Browsing/Loyalty/Clubs/1

    Presented at the concession stand when purchasing concession products. It is the Member’s responsibility to present the account number/club card in condition to be entered at the time of the transaction.

    To earn or apply benefits, the Membership account must be active at the time of purchase. Members will NOT be credited retroactively for purchases made without an active Membership account presented at the time of purchase.

    Filmhouse Cinemas is not responsible for the use or redemption of rewards from an account that has been lost, stolen, or otherwise used without Member’s permission.

    All rewards are the property of Filmhouse Cinemas.

    3.FORCE MAJEURE

    If upon the entry of Filmhouse Club; the member’s account is inaccessible due but not limited to technical and or software system failures and or if the Member has lost sign-in details the Filmhouse Club, Filmhouse Cinemas will not be held responsible for missed transaction entries into the member’s account. Filmhouse Cinemas reserves the right to resolve any technical errors or glitches as it deems best.

    4. REFUNDS

    Please visit www.Filmhouseng.com for full refund policy and questions.

    5. FILMHOUSE CLUB MEMBERSHIP

    The Membership for the Filmhouse Club tier is free. Filmhouse Club members may cancel membership at any time as described above in Paragraph 1(f).

    6. FILMHOUSE SIGNATURE CLUB MEMBERSHIP

    The Filmhouse Signature Club membership is based on invitation by Filmhouse Cinemas only. Invitations offers are solely at the discretion of Filmhouse Cinemas. Filmhouse Signature Club members may cancel membership at any time as described above in Paragraph 1(f).

    7. FILMHOUSE CLUB TERMS

    The Filmhouse Club Membership term is unlimited as long as the account stays in an active status. Filmhouse Club reserves the right to cancel the account after 2 years (24 consecutive months) of inactivity.

    8. DISCLAIMERS & LIMITATIONS OF LIABILITY

    Use of the program and any of its associated benefits is at member’s sole risk. The membership benefits are provided only on an "as is" and "as available" basis. Filmhouse Cinemas and all of its affiliates, directors, officers and agents (collectively "membership providers") expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Membership providers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if membership provider has been advised of the possibility of such damages) resulting from (i) the use or the inability to use the program or any benefits thereof; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered via the use of the program; (iii) unauthorized access to or alteration of member’s program data; or (iv) any other matter relating to the program.

    9. GOVERNING LAW

    This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by and construed in accordance with the laws of Nigeria without regard to conflict of law principles.

    10. DISPUTE RESOLUTION

    The Parties hereby agree to use every effort and endeavour to settle amicably any dispute claim, controversy, disagreement and/or difference of whatever nature (‘Dispute’) arising out of or in connection with this document.

    To this end, the disputing party shall promptly appoint representatives who shall meet and attempt to resolve any dispute with the other party and any dispute which cannot be resolved amicably shall be resolved by arbitration using the provisions of the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004

    11. ACKNOWLEDGEMENT

    This Agreement, including all documents referenced herein, represents the entire understanding between us and any user of the Program with respect to the Program and supersedes any other agreements, statements or representations. Headings used in this Agreement are for reference only and shall not affect the meaning of any terms. Any user of any portion of the Filmhouse Club program is deemed to have accepted the terms and conditions of this Agreement.

    12. CHANGES TO THE AGREEMENT

    We may change the terms of this Agreement at any time without notice or liability by posting a revised Agreement on the Member Program website located at Filmhouseng.com. Any change shall take effect immediately upon posting, unless otherwise provided. You may view the current version of this Agreement at any time online at Filmhouseng.com. You may also obtain a copy at any participating Filmhouse location.