Privacy Policy

Your privacy is very important to The Filmhouse Limited (“Filmhouse”) and Our Sister Company. Filmhouse has developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Filmhouse believes that the protection of those interests is a significant responsibility. This Privacy Notice explains how we will handle the personal information you provide to us and what we learn about you from your visit to our web site. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

By visiting the Filmhouse website, you are accepting the practices described in this Privacy Notice. If you do not agree to our Privacy Notice then please do not use this site.

  • What Is Personal Information?

  • In order to provide you with the services offered by The Filmhouse Limited Sister Company you may be required by The Filmhouse Limited to provide us with personal information. Personal information is information which identifies you as an individual, including but not limited to, your name, contact details, opinions, IP address, identity number etc.

  • How We Obtain Information About You?

  • The information we collect about you varies depending upon which part of the website you visit and how you interact with it. Personal information about you may be collected without you being aware of it through your use of the website. In this instance, we do our utmost to ensure that you are aware of the information collected which relates to you, as well as the purpose for which such information is collected..

  • What is done with your personal information

  • User data collected help us to personalize our website according to each user’s wishes and preferences. Offering you the most spontaneous and friendly surfing experience is our priority. Data collected are for statistical purposes only and help us with:

  • Online ticket bookings
  • Order processing / delivery of merchandise
  • Processing payments and communicating with you about your bookings, products, services and promotional offers
  • Storing and updating our database and your accounts with us
  • Proposing a unique and tailor-made navigation experience
  • Preventing and detecting fraud and abuse on our website
  • Information Which You Are Aware We Collect

  • On our pages you can update personal details, make requests, view information, and submit information and register to receive services or materials. Some of the types of personal information that may be collected on these pages are detailed below:

    Information you provide: These refers to information you make available when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a Film performance; make a booking through Filmhouse or one of our third-party platforms; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when transacting with us) or Your Profile; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, title, address, and phone numbers; credit/debit card information; people to whom purchases have been shipped, including addresses and phone number; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; and financial information, including Social Security and driver's license numbers, place of work, career category, and areas of interest.

    Mobile: Most mobile devices provide user locations. However, users have the ability to disable this location service. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

    Information from other sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features.

  • Information Which You Are Not Aware We Collect

    • We may use "Cookies" and other types of tracking software in order to personalize and enhance your experience on our web site by gaining a better understanding of your particular interests and customizing our pages just for you. A cookie is a message given to a web browser by a web server and which is then stored by The Filmhouse Limited. Each time the browser requests a page from the server this message is sent back which enables the user to be identified.

      Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers ; the full Uniform Resource Locator (URL) clickstream to, though, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

    We do not acquire more information about you than is necessary for us to provide our services efficiently.

  • What We Do With Your Information

  • The information which you provide us through the use of our website will be processed purely for the purposes provided to you at the point of collection or in this Privacy Notice, as an example we may use your personal information to contact you regarding but not limited to loyalty schemes or promotional activities. We ensure all our employees are aware of their responsibilities to protect the privacy of your personal information and we have internal privacy policies and controls in place to safeguard your personal information.

    However, we may on occasion use and transfer your information to our Sister Company for the following purposes: (a) for business development; (b) market research; (c) to provide you with details of promotions, products, offers and services; (d) to share it between us and our Sister Company for direct marketing purposes.

    We may need to transfer your information to third parties for purposes of our business operations, however in the instance that the transfer is not for purposes of business operations, we will not transfer your information to other third parties without your consent unless it is required by law.

    Should you provide us with your details on this website and select the option of receiving marketing communication, we accept this as consent for The Filmhouse Limited and Sister Company to utilize your personal information primarily for marketing communication purposes across the group. Each time we send you marketing information by e-mail or SMS text messaging, we will provide an opportunity for you to unsubscribe from receiving further information from us. Please also note that you may have provided your details to any one of our businesses outside of the use of this website, in which instance we may already have permission to provide marketing communications to you.

    We may use the information provided by cookies to analyses trends, administer the site, or for research and marketing purposes to help us better serve your interests. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The web site http://www.allaboutcookies.org/ (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.

  • How We Protect The Information We Process

  • We have implemented privacy and security controls for the purpose of protecting the personal information we collect and to provide for the use thereof within our organization.

  • The Accuracy Of Your Information

  • What is the accuracy of the Personal Data provided to Filmhouse? You declare and guarantee that You are the owner or have the necessary rights on the content that You transmit to us; that at the date of its transmission (i) the content is exact and true, (ii) the use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory). While we endeavor to ensure that the personal information we hold about you is accurate and, where necessary, kept up to date, we shall assume that in the absence of evidence to the contrary, the personal information you provide us with is accurate. We will provide you with access to your personal information and make every effort to provide you with access to your registration information so that you may view, update or correct your information. To protect your privacy, we will also take steps to verify your identity before granting you access to your personal information. You may also update or correct your personal information held by The Filmhouse Limited by writing to us at info@filmhouseng.com. or at the address provided in the Contact us section on this website.

  • Links and Referrals

  • Our web-site contains links to other web sites belonging to third parties. We do not control the privacy practices of these other sites. You should therefore ensure, when you leave our site that you have read that third party site’s privacy notice.

  • Changes To The Notice

  • We reserve the right, at our sole discretion, to modify, add or remove sections of this Privacy Notice at any time and we will notify you of any changes using the contact details you have provided us or through a publication on this site. Your continued use of this website, following the posting of changes to this Privacy Notice, will be deemed as your acceptance thereof.

  • Access Rights

  • If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Should you wish to obtain a copy of the personal information we retain about you, please contact us at info@filmhouseng.com.

  • What are Your Rights? Which Laws Apply?

  • This Privacy Notice will be governed by the laws of the Federal Republic of Nigeria. You consent to the jurisdiction of the Nigerian courts for any dispute which may arise out of this Privacy Notice.